Anti-Vilification, Anti-Discrimination & Respectful Conduct Policy
Antisemitism Prevention Policy
Assessment System Policy and Procedures
Certificate Reissue & Correction Procedure
Complaints And Appeals Policy And Procedure
Course Progress and Attendance Policy and Procedure
Student Deferment, Suspension & Cancellation of Study Policy & Procedure
Application and Enrolment Policy and Procedure
Fees Management & Refund Policy and Procedure
Annual Stakeholder Engagement Plan
Monitoring and Evaluation Policy and Procedure
Privacy Policy and Procedure
Recognition of Prior Learning (RPL) Policy and Procedure
Schedule of Fees and Charges
Student Behaviour Policy and Procedure
Student Code of Conduct
Student Support, Diversity, Inclusion and Wellbeing Policy and Procedure
Transfer Between Registered Providers Policy & Procedure
Records Management Policy & Procedure
Recognition of Prior Learning Policy
Schedule of Fees & Charges
Key Policy Summaries
An overview of your most important rights and obligations as a student.
Fees & Refunds
Tuition fees are outlined in your Letter of Offer and Written Agreement. Refund entitlements depend on the circumstances of withdrawal. Where Academia of Trade cancels a course, a full refund of unspent tuition fees will be provided. For student-initiated withdrawals, refund entitlements are calculated in accordance with our Fees and Refunds Policy. Full details are in the downloadable policy document.
Deferral, Suspension & Cancellation
Students may apply to defer or suspend their studies in certain circumstances, including compassionate or compelling grounds. Requests must be submitted in writing with supporting documentation. Suspension or cancellation of enrolment by the institution may be initiated in cases of non-payment, unsatisfactory course progress, or breach of student conduct standards. International students should be aware that any change to enrolment status must be reported to the Department of Home Affairs and may affect visa conditions.
Privacy
Academia of Trade collects and stores student personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your information is used for the purposes of enrolment, training delivery, assessment and regulatory reporting. We do not share your personal information with third parties except as required by law or with your consent.
Course Progress & Attendance
All students are required to maintain satisfactory course progress and attendance throughout their enrolment. Satisfactory progress is defined as successfully completing at least 50% of the course requirements in each completed term. Students who are at risk of not meeting progress requirements will be contacted and offered additional support. For international students, course progress requirements are linked to student visa conditions.
Complaints & Appeals
All students have the right to make a complaint or appeal a decision made by Academia of Trade. The internal complaints and appeals process is free of charge. Students are encouraged to first attempt to resolve concerns informally. If this is not possible, a formal complaint can be lodged using the Complaints and Appeals Form. Where a complaint is not resolved internally, students may escalate to the Overseas Students Ombudsman (international students) or the National Training Complaints Hotline.
External Complaints & Regulatory Bodies
Overseas Students Ombudsmen (OSO)
International students may lodge a complaint with the Overseas Students Ombudsman if their concern is not resolved through our internal process.
Website: www.ombudsman.gov.au/making-a-complaint/overseas-students
National Training Complaints Hotline
Phone: 13 38 73, Monday–Friday 8am–6pm nationally
Email: ntch@education.gov.au
Australian Skills Quality Authority (ASQA)
ASQA is the national regulator for vocational education and training.
Website: www.asqa.gov.au/complaints
If you have a question about any policy or procedure, or need assistance locating a document, contact our student services team
📧 info@academi.edu.au | 📞 02 8912 41 41 | Opening Hours: Monday–Sunday, 8:00 AM – 10:00 PM
Nationally recognised vocational training
CRICOS 03940J
RTO 45739
Opening Hours: Monday–Sunday, 8:00 AM – 10:00 PM
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CRICOS: 03940J | RTO: 45739