Moodle Login
Access your online learning platform
aXcelerate Login
Access your online learning platform
Student Handbook
Policies and student information
Forms
View all forms required for your learning journey
Complaints & Appeals
We treat all complaints and appeals with the utmost seriousness. Our process is designed to be fair, transparent and responsive.
How to Make a Complaint or Appeal
Step 1: Try to resolve the issue informally by speaking directly with the person involved or your trainer.
Step 2: If the issue is not resolved, complete the Complaints and Appeals Form and submit it to the student services team
Step 3: Your complaint will be acknowledged within 5 business days and investigated thoroughly
Step 4: You will receive a written outcome with reasons. If you disagree, you may appeal the decision within 20 days.
International Students - OSO
If your concern is not resolved through our internal process, you may escalate to the Overseas Students Ombudsman (OSO) at www.ombudsman.gov.au.
The OSO can assist with complaints about being refused admission, course fees and refunds, course progress and attendance, cancellation of enrollment, incorrect advice from an education agent, and more.
National Training Complaints Hotline
Inclusion & Wellbeing
A Safe & Inclusive Community
Academia of Trade is committed to providing a learning environment free from discrimination, harassment and bullying.
Our Commitments
We do not tolerate any form of discrimination, harassment or bullying
All students have equal access to learning resources and support services
We actively celebrate the cultural diversity of our student community
Reasonable adjustments are available for students with disabilities or additional needs
All student information is treated with strict confidentiality
If You Need Support
If you have experienced discrimination, harassment or any form of unsafe behaviour, please contact our student services team in confidence. We take all reports seriously and will act promptly.
What We Offer
Access to job listings in your field through our industry partner network
Career guidance and employment preparation support
Connections to industry partners and recruitment agencies (including Magnus Recruitment for trades students)
Advice on resume writing, interview preparation and workplace expectations
Information on your rights as a worker in Australia
Nationally recognised vocational training
CRICOS 03940J
RTO 45739
Opening Hours: Monday–Sunday, 8:00 AM – 10:00 PM
© 2026 Academia of Trade
CRICOS: 03940J | RTO: 45739